Terms & Conditions
Introduction
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Littleworth Interiors (“Littleworth Interiors”, “we”, “us”, or “our”). By using our website or engaging our services, you agree to these Terms. If you do not agree, you must not use our website or services.
Our Services
Littleworth Interiors provides interior design and related consultancy services for residential and/or commercial properties. The specific scope of services for each project will be set out in a separate written proposal, quotation, or contract agreed with you before work begins.
Fees and Payment
Our fees may be charged on a fixed‑fee, hourly, day‑rate or percentage basis, as set out in the relevant proposal or contract. Unless otherwise agreed in writing, an initial deposit is payable upon acceptance of our proposal, with further payments due at agreed milestones and the final balance payable on completion. Invoices are payable within the payment period stated on the invoice, or if none is stated, within 14 days of the invoice date. We may charge interest on late payments at the statutory rate in accordance with UK law and may suspend services until payment is received in full.
Client Responsibilities
You agree to provide us with accurate information, timely decisions, and reasonable access to the property so that we can carry out the services. You are responsible for obtaining any necessary consents, permissions, or approvals (for example, from landlords, managing agents, local authorities, or freeholders), unless we expressly agree in writing to assist with this. You are responsible for ensuring the site is safe and ready for any agreed visits, installations, or deliveries.
Changes, Cancellations and Returns
If you request changes to the agreed scope of services or design after work has started, this may affect the fees, timescales, and feasibility of the project. Any additional fees will be discussed and agreed with you before extra work is carried out. Once orders for products or materials have been placed, they may be non‑cancellable and non‑refundable, depending on supplier terms, and where cancellations or returns are possible, they may be subject to restocking or administration fees. Your statutory rights under UK consumer law are not affected by these Terms.
Site Conditions and Access
You must ensure that the property is suitably prepared and accessible for any visits, installations, or deliveries, including providing necessary keys, codes, or access arrangements. If we are unable to carry out work or installations due to access issues or the site not being ready, we may charge for any wasted time or additional visits at our standard rates.
Photography and Marketing
We may wish to photograph your property before, during, and after completion of the project for our portfolio, website, and marketing materials. We will not disclose your full address or personal contact details in any marketing material, and where required by law or considered appropriate, we will seek your consent before using any identifiable images of your property.
Privacy and Data Protection
We will handle any personal data we collect about you in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. We will use your personal data to manage your project, process payments, communicate with you, and where appropriate and lawful, send you marketing communications. More information about how we handle personal data may be set out in our separate Privacy Policy.
Website Use
All content on the Littleworth Interiors website, including text, images, logos, and graphics, is owned by or licensed to us and is protected by intellectual property laws. You may view the website for your personal use only, and you must not copy, reproduce, distribute, or use any content for commercial purposes without our prior written permission. We do not guarantee that the website will always be available or free from errors, viruses, or other harmful components.
Third‑Party Links
Our website may contain links to third‑party websites, which are provided for your information only. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third‑party websites.
Termination
We may suspend or terminate our services or a project if you fail to pay any sum due, breach these Terms, or otherwise make it unreasonable or unsafe for us to continue. On termination, you will remain responsible for all fees and costs incurred up to the date of termination, including any non‑cancellable orders placed on your behalf.
Events Outside Our Control
We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, such as extreme weather, supplier failures, transport disruptions, strikes, or pandemics. If an event outside our control affects our ability to perform the services, we will contact you as soon as reasonably practicable to discuss next steps.
Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or our services are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or our services.
Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website. Your continued use of our website or services after any changes have been made will constitute your acceptance of the updated Terms.